Refund policy
The PDF is final once it unlocks for your address. If it is faulty or not what you paid for, we fix it or refund it.
Version 2026-11-03.
Final once the PDF unlocks
The PDF is a digital file delivered in full the moment your payment is confirmed, and it cannot be returned. At checkout you ask for this immediate delivery and agree that the sale is then final. So once the full PDF has unlocked for your address, there is no refund for a change of mind, a project you no longer need, a different address you meant to pick, or a permit decision.
Before you pay you can see the lot, place your structure and download a free preview showing the layout, so you can check it is the right lot first.
When we fix it or refund it
Contact us within 30 days of your payment, with the Whop payment ID, if any of these happens:
1. The full PDF never unlocked for you, or it will not download or open. We unlock or re-send it; if we can’t, we refund in full.
2. The PDF is for a different address than the one you paid for, or the lot on it differs from the City’s open data for that address. We correct it; if we can’t, we refund in full.
3. You were charged twice for the same address. We refund the extra payment.
Refunds go back to your original payment method through Whop. A refund turns the full PDF off for that address.
Contact us by email owner@makerfern.com, phone 6478384097, mail 7060 Warden Ave., Markham, ON L3R 5Y0.
Talk to us before your bank
Please contact us before you dispute a charge with your bank or card company: we answer within two business days, and a fix or a refund through us is faster than a dispute.
If a purchase that was delivered as described is disputed, we send the card issuer the record of the sale: the terms you agreed to at checkout (their version and the time, kept on your Whop payment), the payment, the address you chose and the PDF made for it.
Your legal rights
This policy does not take away any right you have under the consumer protection law that applies to you.